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Terms & Conditions

All Thin Blue Line™ products are subject to these terms and conditions. Please read them carefully.

View the Thin Blue Line Group Data Privacy Policy.

Thin Blue Line products include, but are not limited to, courses, workshops, presentations, manuals, course materials, articles, books and web-based products.

Trademark and Copyright

Thin Blue Line™ is a Registered Trademark with the Intellectual Property Office and part of the Thin Blue Line Group which owns the copyright for all Thin Blue Line products. Any material contained in Thin Blue Line products may not be reproduced in any form or used without the express written permission of Thin Blue Line.


This clause sets out the responsibilities of Thin Blue Line Group, the Provider, and the Customer in relation to the General Data Protection Regulation and any other applicable data protection law (Data Protection Law). Any terms or words defined in Data Protection Law and used in this clause relating to personal data shall have the meaning set out in Data Protection Law. Where the Provider processes any personal data in relation to this agreement, it does so as a data controller on its own behalf (including in order to comply with its obligations and exercise its rights under this agreement), and shall comply with Data Protection Law in respect of such processing. Where the Customer provides any personal data in relation to this agreement, it warrants that it does so in compliance with Data Protection Law and that the Provider may, under Data Protection Law, process such data as required or anticipated by this agreement, and the Customer shall be responsible for any costs, losses or expenses the Provider incurs or suffers as a result of breach of such warranty.


Payment for Thin Blue Line products must be made in Full within 24 hours of booking being made and should be made in the way indicated in publicity material and on the website for each product or by agreement with Thin Blue Line staff.


  • Payments by BACS to Sort Code 30-98-97 (Lloyds Bank Plc, Victoria Branch (309897), PO Box 1000, BX1 1LT), Account Name: Thin Blue Line Group Limited, Account Number: 79517563
  • Cheques payable to Thin Blue Line Group Limited and send to Thin Blue Line Group, Liverpool Road Studios, Studio 18, Crosby, Liverpool, L23 5TD
  • BIC: LOYDGB21031
  • IBAN: GB54 LOYD 3098 9779 5175 63
  • Major credit and debit cards are accepted. Please quote your invoice number on payment.
  • Payment terms are stated on your invoice
  • Some web based products may be purchased online.
  • It is the policy of the company to recover all debts and associated court costs and legal fees incurred in so doing. We reserve the right to charge interest at 3% over bank base rate on overdue invoices.


Thin Blue Line Trainers

Any contract entered into with Thin Blue Line for the provision of Thin Blue Line products is on the express term that the trainer we appoint to present or author the product will not be approached independently by you or a third party acting on your behalf to present training or create other material to you or any other party within a two year period following the delivery of the product without our prior written consent.



  • For all public courses, in house trainings, conferences, presentations and workshops, cancellations must be made in writing and received by us at least 28 days prior to the event, and will be subject to a £95 + VAT administration charge.
  • We will not accept cancellations that have not been received by us, and you should obtain proof of sending.
  • Cancellations not giving the required notice, and those not received in writing, will not be accepted and the agreed course fee will be due.
  • Attendees’ names may be changed at any time without charge.




  • All postponements will be subject to a £95 + VAT administration charge.
  • Postponements notified in writing at least 28 days prior to the event will not incur any additional charges however, the standard administration charge will remain applicable. Postponements between 15 and 27 days of the event will be charged at 25% of the agreed course fee; and those received between 8 and 14 days will be charged at 50% of the agreed course fee. Thereafter, postponements will be charged at the full course fee. If a postponement occurs within 28 days of the event and then the new date is subsequently cancelled, even if the cancellation is made more than 28 days before the event, the full course fee will be charged and will be non-refundable




We allow you to postpone and transfer your booking to another date Once Only (*with the exception of less than 28 days notice). After this time, no second date change is permitted, and the event must proceed or all costs will be forfeited.

Cancellation Refunds

In the event you cancel, the following refund policy applies:


  • Cooling off period – Full Refund – 100% refund within 48 hours after booking being made.
  • 90+ days notice – we will refund 100% of full cost.
  • 60 – 89 days notice – we will refund 75% of full cost.
  • 28 – 59 days notice – we will refund 50% of full cost.
  • Less than 28 days notice, no refund will be given*


We allow you to postpone and transfer your booking to another date Once Only (*with the exception of less than 28 days notice). After this time, no second date change is permitted, and the event must proceed or all costs will be forfeited.


  • Thin Blue Line reserves the right to vary the timing, date and venue of a course where the occasion necessitates, or to cancel the event and issue a full refund of any fees paid.
  • Thin Blue Line cannot be held responsible for events outside of its control.



It is the policy of Thin Blue Line that all matters arising from the delivery of Thin Blue Line products is confidential. This confidentiality will end with the consent of our clients, or where we are required by law to disclose, or where there is an overriding public interest, including where the information concerns misconduct, illegality or gross immorality.

Legal Advice


  • Please note that Thin Blue Line staff, material writers, presenters and trainers are not authorised to advise on the interpretation and application of the law to particular circumstances or matters and any such comments made by them will not constitute and must not be relied upon as advice.
  • Thin Blue Line products have been designed solely for the learning benefit of clients attending such courses or presentations or participating in such web based products. The material does not necessarily stand on its own and is not intended to be relied upon for giving specific advice.
  • To the fullest extent permitted by law, neither Thin Blue Line staff, material writers, presenters and trainers will be liable by reason of breach of contract, negligence or otherwise for any loss or damage (whether direct, indirect or consequential) occasioned to any person acting or omitting to act or refraining from acting upon the material within Thin Blue Line products, except to the extent that any such loss or damage does not exceed the price of the Thin Blue Line product, arising from or connected with any error or omission in the material. Nothing in this paragraph shall be deemed to exclude or limit Thin Blue Line staff, material writers, presenters and trainers liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.


Loss and damage as referred to above shall be deemed to include, but is not limited to, any loss of profits or anticipated profits, damage to reputation or goodwill, loss of business or anticipated business, damages, costs, expenses incurred or payable to any third party (in all cases whether direct, indirect or consequential) or any other direct, indirect or consequential loss or damage.

Prompt Payment Code

Paying suppliers or partners promptly and within the agreed payment terms is not only an ethical responsibility but economically beneficial for all parties and the wider economy. Speed and certainty of payment and stable cashflow are essential for all business to flourish and grow.

The Prompt Payment Code (PPC) sets standards for payment practices and best practice and is administered by the Small Business Commissioner on behalf of the Department for Business, Energy and Industrial Strategy (BEIS). The Code covers prompt payment, as well as wider payment procedures.

The Small Business Commissioner is responsible for regulation and governance of the Prompt Payment Code and signatories of the Code. She has the power to determine which companies become signatories and investigate complaints concerning any signatories. These investigations can result in the Prompt Payment Code Compliance Board suspending or removing signatories from the Code.

The criteria for joining the Prompt Payment Code is:


  • Pay suppliers on time
  • Give clear guidance to suppliers
  • Encourage good practice
  • Pay 95% of all invoices within 60 days
  • Pay 95% of all invoices within 30 days where the supplier is a small business with fewer than 50 employees
  • Avoid any practices that have an adverse effect on the supply chain


We display the PPC logo on our company website, communications, and literature to reiterate our commitment to these criteria. We join many large companies such as British Airways, to show our commitment to the Code.

You can find details of all current signatories at the following link